Return, Refund, and Cancellation Policy

Return & Exchange Policy

Returns or exchanges are not accepted once products are sold or delivered unless specific conditions are met.
Delivery-related damage claims require a compulsory unboxing video and must be raised within 48 business hours.
Only products delivered in a physically damaged condition or with missing parts are eligible for returns.
Orders are eligible only for replacements, not refunds.
Damages caused by customer mishandling will not be covered under the policy.

Refunds are not applicable for COD orders.
For prepaid orders, refunds will only be processed if the product is damaged during delivery, subject to verification.
Refunds will be processed within 15 days if the cancellation or return meets the policy conditions.

Orders can only be canceled within 30 minutes of placement by emailing us at help@keyaseth.com with valid reasons.
Orders in transit or delivered cannot be canceled.
For prepaid orders, refunds for canceled items will be initiated once the order is returned to the warehouse and passes the quality check process (minimum 3 working days).